Punta Cana FAQ 2026 — 30+ Honest Answers | cana.tours

Question 1

How do I book a tour?

Accepted Answer

Tap any WhatsApp button on the site. Tell us the tour, dates and group size — we confirm in minutes.

Question 2

Do I pay online?

Accepted Answer

No. We confirm availability first on WhatsApp. Payment is made on the day, in cash or by card.

Question 3

Is hotel pickup included?

Accepted Answer

Yes — round-trip transfers are included from every major resort in Punta Cana, Bávaro and Uvero Alto.

Question 4

What is your cancellation policy?

Accepted Answer

Free cancellation up to 24 hours before your tour. Any weather-related cancellation is fully refundable.

Question 5

Are tours kid-friendly?

Accepted Answer

Most are. Children under 4 typically join free; ages 5–12 get a discount.

Question 6

Can I book a private experience?

Accepted Answer

Yes — almost any tour can be made private. We also offer fully custom private boat charters.

Question 7

What languages do your guides speak?

Accepted Answer

All guides are bilingual in English and Spanish. German and French on request.

Question 8

Are airport transfers private?

Accepted Answer

Yes — every transfer is a private vehicle, never shared. Meet & greet, free Wi-Fi and bottled water included.

Questions, answered.