Hotel guide · Eden Roc Cap Cana
Private concierge for your hotel stay · Eden Roc Cap Cana
A dedicated WhatsApp concierge for your stay — yacht, chef, transfers, dinner reservations and last-minute fixes, one trusted contact. Tailored for Eden Roc Cap Cana guests staying in Cap Cana (5★ Relais & Châteaux) — pickup organised at your lobby, paid in cash or card on arrival. Eden Roc Cap Cana sits on the Juanillo coast — a 5-star Relais & Châteaux property about 15 min from PUJ and 5 min from Cap Cana Marina, the marina we use for most boat departures. Relais & Châteaux villa-style resort built around the Cap Cana marina — half the guests never leave the property, the other half live on a yacht.
Plan it on WhatsAppWhat we handle
Airport meet-and-greet with VIP fast-track, restaurant reservations across Cap Cana and Bávaro, private yacht and catamaran charters, helicopter transfers, golf tee times at Punta Espada, spa bookings, in-villa chef, babysitter, florist and last-minute surprises.
How it works
One WhatsApp thread for your whole stay. We pre-build a draft itinerary before arrival, then adapt daily based on weather, mood and the kids' nap schedule. You get a single bill at the end, no resort markups.
Booking from Eden Roc Cap Cana
When Eden Roc Cap Cana guests book a concierge handover with us, the day is built around two fixed timings: the 5-minute hop to Cap Cana Marina and the 15-minute window to PUJ. Because Eden Roc Cap Cana is a 5-star Relais & Châteaux property, we pre-brief the guide on the lobby layout, the resort's wristband policy, and where to wait so security never asks twice. That's the difference between a smooth pickup and 20 lost minutes at the gate.
Send your dates, group size and room number on WhatsApp
Send your dates, group size and room number on WhatsApp. We confirm pickup time at the hotel lobby, the meeting guide's name, and the cash/card price — usually within minutes, 7am–11pm. Pickup is from the Eden Roc Cap Cana main lobby. We send a confirmation message with the driver's name and plate the evening before. Expect roughly 15 min between PUJ airport and the hotel. We're a Dominican team based in Bávaro. No call centre, no resort kick-back. Your concierge resells the same trips at +30–50% — we put you in touch with the small operators directly.
Our Selection
Curated excursions
Saona Island Tour
A paradise escape to pristine white beaches and natural pools.
From $85
Catamaran Cruise
Snorkel in vibrant reefs and enjoy open bar service on our luxury fleet.
From $65
Catalina Island Tour
Snorkel the famous wall reef and unwind on a postcard beach.
From $99
Buggy Adventure
Ride through tropical trails and local villages in high-performance buggies.
From $75
FAQ
Common questions
Do you pick up at Eden Roc Cap Cana?+
Yes — drivers wait at the Eden Roc Cap Cana main lobby. PUJ airport is about 15 min away, which helps us time pickups precisely.
Which marina do boats leave from for Eden Roc Cap Cana guests?+
Cap Cana Marina — about 5 min from the Eden Roc Cap Cana lobby. We always pick the marina that saves drive time over chasing a slightly cheaper boat further away.
When should I start planning with the concierge?+
Ideally 2–4 weeks before arrival. Last-minute is fine for transfers and tours, but signature dinners and yachts book up fast.
How do payments work?+
One consolidated invoice at the end of your stay (or per booking — your choice). USD, EUR, DOP, card or bank transfer. No resort markups.
Why not just book at the hotel excursion desk?+
Resort desks resell the same trips with a 30–50% markup and usually push larger group operators. We connect you directly to the small Dominican operators we use for our own family.
Can I pay in cash on the day?+
Yes — USD or DOP, in cash, on pickup. Card and bank transfer also work. No deposit needed for most options.
What languages do guides speak?+
Group tours are bilingual EN/ES. German, French, Italian, Russian and Portuguese guides available on request for private trips.
Can it be private, just for our group?+
Yes — almost everything on this page has a private upgrade (own boat, own buggy, own driver). Ask us on WhatsApp.
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