Hotel guide · Hyatt Ziva Cap Cana

Scape Park Cap Cana from your hotel · Hyatt Ziva Cap Cana

Scape Park excursion with hotel pickup — Hoyo Azul cenote, zip-lines, cave tubing, Iguabonito waterfall and the Eyes of the Indian lagoons. Tailored for Hyatt Ziva Cap Cana guests staying in Cap Cana (family luxury) — pickup organised at your lobby, paid in cash or card on arrival. Hyatt Ziva Cap Cana sits on the Juanillo coast — a family luxury resort about 15 min from PUJ and 8 min from Cap Cana Marina, the marina we use for most boat departures. The flagship family resort inside the gated Cap Cana community, set on Juanillo Beach a short ride from Punta Espada Golf and the marina.

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What to do in the park

The signature stop is the Hoyo Azul cenote — a 14 m turquoise sinkhole at the base of a cliff. Add zip-lines through the jungle canopy, cave tubing in the Tau Cave, and short hikes to the Iguabonito waterfall. Pick a half-day combo or the full-day VIP pass.

What to bring

Swimsuit, towel, water shoes, sun cream and a small dry bag. Lockers and showers are on-site. Lunch and the cenote entry are included in our combo packages.

Booking from Hyatt Ziva Cap Cana

When Hyatt Ziva Cap Cana guests book a Scape Park excursion with us, the day is built around two fixed timings: the 8-minute hop to Cap Cana Marina and the 15-minute window to PUJ. Because Hyatt Ziva Cap Cana is a family luxury resort, we pre-brief the guide on the lobby layout, the resort's wristband policy, and where to wait so security never asks twice. That's the difference between a smooth pickup and 20 lost minutes at the gate.

Send your dates, group size and room number on WhatsApp

Send your dates, group size and room number on WhatsApp. We confirm pickup time at the hotel lobby, the meeting guide's name, and the cash/card price — usually within minutes, 7am–11pm. Pickup is from the Hyatt Ziva Cap Cana main lobby. We send a confirmation message with the driver's name and plate the evening before. Expect roughly 15 min between PUJ airport and the hotel. We're a Dominican team based in Bávaro. No call centre, no resort kick-back. Your concierge resells the same trips at +30–50% — we put you in touch with the small operators directly.

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FAQ

Common questions

Do you pick up at Hyatt Ziva Cap Cana?+

Yes — drivers wait at the Hyatt Ziva Cap Cana main lobby. PUJ airport is about 15 min away, which helps us time pickups precisely.

Which marina do boats leave from for Hyatt Ziva Cap Cana guests?+

Cap Cana Marina — about 8 min from the Hyatt Ziva Cap Cana lobby. We always pick the marina that saves drive time over chasing a slightly cheaper boat further away.

Is Hoyo Azul safe to swim in?+

Yes — the cenote is calm, freshwater, and supervised by lifeguards. Life vests are mandatory and provided free of charge.

How long do we need at Scape Park?+

Half a day covers Hoyo Azul plus one extra activity (zip-line or cave tubing). Plan a full day if you want the multi-activity VIP combo with lunch.

Why not just book at the hotel excursion desk?+

Resort desks resell the same trips with a 30–50% markup and usually push larger group operators. We connect you directly to the small Dominican operators we use for our own family.

Can I pay in cash on the day?+

Yes — USD or DOP, in cash, on pickup. Card and bank transfer also work. No deposit needed for most options.

What languages do guides speak?+

Group tours are bilingual EN/ES. German, French, Italian, Russian and Portuguese guides available on request for private trips.

Can it be private, just for our group?+

Yes — almost everything on this page has a private upgrade (own boat, own buggy, own driver). Ask us on WhatsApp.

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